How do I submit a maintenance request? 🔹 How do I report something broken in my dorm? 🔹 What do I do if something needs fixing? 🔹 Where do I go to request a repair? 🔹 How do I ask maintenance to check my room?

Need something fixed in your residence room or common area? This FAQ explains how to submit a non-urgent maintenance request through the Residence Portal – including what details to include and who to contact for emergencies.

If something in your room or a common area (like a hallway, lounge, or bathroom) needs to be fixed—but it’s not an emergency—you can submit a maintenance request online. If this is an emergency, contact Safety and Security at 902-585-1103. 

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🛠️ How to Submit a Maintenance Request

1. Go to the Residence Portal.
2. Log in using your Acadia credentials.
3. Click on “Maintenance Request”.
4. Fill out the form with:
   • Your name and room number
   • A clear description of the issue
   • The location (e.g., your room, common area, bathroom)
5. Submit the request.

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📘 Helpful Definitions

• Non-urgent maintenance: Issues that don’t pose an immediate safety risk (e.g., a broken light, leaky faucet, or loose door handle).
• Common area: Shared spaces in your residence like lounges, kitchens, or hallways.

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🔗 Suggested Links

• Submit a Maintenance Request
• Residence Life Email - residencelife@acadiau.ca 

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📝 Special Notes

• For urgent or emergency issues (like flooding, no heat, or electrical problems), contact Safety and Security at 902-585-1103 so after-hours and weekend repair can be arranged. 
• Try to be as specific as possible when describing the issue—it helps maintenance staff fix it faster.