What to do if I am experiencing an ID card/key issue? 🔹 What if my ID card doesn’t work? 🔹 My keycard isn’t working - help? 🔹 How do I fix problems with my student ID?

Locked out or having issues with your student ID or room key? This FAQ explains who to contact at Acadia for help - day or night. Find support options, contact info, and what to do if your card or key is lost, broken, or not working.

If you're having trouble with your student ID card or residence room key, help is available both during the day and after hours.

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🔑 During Business Hours (Monday–Friday, 8:00 AM–4:00 PM)

Contact Access Control:

• 📧 Email: accesscontrol@acadiau.ca
• 📞 Phone: 902-585-1736
• 📍 Location: Northeast Wing of Whitman House, across from the Student Union Building (SUB)

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🌙 After Hours or Weekends

If your issue happens outside of regular hours, contact Safety and Security:

• 📞 Phone: 902-585-1103 (available 24/7)

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📘 Helpful Definitions

• Access Control: The office that manages student ID cards and room key access.
• Student ID card: Your official Acadia ID, which may also be used for building access, meal plans, and library services.

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🔗 Suggested Links

• Acadia Access Control
• Acadia Safety and Security
• Campus Map

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📝 Special Notes

• Always carry your student ID and room key with you.
• If your ID card or key is lost or stolen, report it immediately to Access Control or Safety and Security.