How do I submit a claim for health or dental services 🔹 What do I do if I paid for a dentist or doctor visit 🔹 Where do I go to get money back from my student insurance

Learn how to get reimbursed for health or dental costs through Acadia’s student insurance plan, including where to submit claims and what forms you’ll need.

If your doctor, dentist, or other provider doesn’t offer direct billing, you’ll need to:

1. 💳 Pay for the service upfront

2. 🧾 Keep your receipt — you’ll need it to complete the claim

3. 📄 Submit a claim for reimbursement through the Student VIP website

   • Claims must be submitted within 1 year of service OR within 90 days after coverage terminates, whichever comes first

Here’s how to submit your claim:

• 🖥️ Go to StudentVIP.ca and log in using your Acadia student info

• 📂 Choose the correct claim form (Health, Dental, Vision, etc.)

• 📝 Fill out the form and attach your receipt

• 💸 If you want faster payment, complete the Direct Deposit Form

• 📧 Email your completed forms to acadia@medavie.bluecross.ca or follow the mailing instructions on the form

Tip: For dental claims, you can ask your dentist to submit the form electronically using your Student VIP benefits card.

📘 Helpful Definitions:

• Direct billing: When your provider bills the insurance company directly, so you don’t pay upfront

• Reimbursement: Getting paid back for a service you already paid for

• Student VIP: The insurance platform used by Acadia Students’ Union for health and dental coverage

🔗 Suggested Links

• StudentVIP Claim Forms and Instructions

• ASU Supports Office

• Acadia Health Insurance Overview

📝 Special Notes:

• Claims must be submitted within the time window listed on your plan (usually within 12 months of the service)

• You can also submit travel, accident, and vision claims through Student VIP

• If you need help, visit the ASU Supports Office in the Student Union Building