🔹 What is the reimbursement time for claims 🔹 How long does it take to get paid back after submitting a claim 🔹 When will I get my money back from student insurance 🔹 How do I check the status of my health or dental claim

Find out how long it takes to receive reimbursement for health and dental claims under Acadia’s student insurance plans, and how to track your claim status online.

Reimbursements are usually processed within 10 to 15 business days after you submit your claim. Here’s how to make sure things go smoothly:

• 📄 Make sure your claim form is fully completed

• 🧾 Include all required receipts and documentation

• 📱 You can track your claim status by logging into your StudentVIP Account

• 💸 For faster payment, submit a Direct Deposit Form so your reimbursement goes straight to your bank account

Tip: If your claim is missing information, it may be delayed — double-check everything before submitting.

📘 Helpful Definitions:

• Reimbursement: Getting paid back for a service you already paid for

• Claim form: A document you fill out to request payment from your insurance provider

• Direct deposit: A way to receive money directly into your bank account

🔗 Suggested Links

• StudentVIP Claim Submission

• ASU Supports Office

• Acadia Health Insurance Overview

📝 Special Notes:

• Claims submitted by mail may take longer than online submissions

• You’ll need your 7-digit Colleague ID number to log in to StudentVIP

• For help with claims or coverage questions visit the ASU Supports Office in the Student Union Building