Summary
Learn what to expect after filing a complaint with Acadia Universityβs Equity Services office, including investigation steps, mediation options, and privacy protections.
Body
After you file a complaint with the Equity Services office (also known as the Human Rights and Equity Office), the university follows a confidential, trauma-informed process to address your concerns.
Here’s what typically happens:
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π Intake and Assessment – The office reviews your complaint and may contact you for clarification or additional details
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π§πΌ Support and Guidance – You’ll be offered confidential support and guidance throughout the process
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π«± Informal Resolution or Mediation – If appropriate, the office may suggest informal resolution or mediation between parties
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π Formal Investigation – If informal options aren’t suitable, a formal investigation may be initiated, conducted impartially and respectfully
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π Outcome and Follow-Up – You’ll be informed of the findings and any actions taken, with continued support available if needed
Throughout the process, your privacy is protected, and you’re never required to proceed with a formal complaint if you’re not ready. The goal is to resolve the issue in a way that’s affirming, fair, and respectful of your experience.
Tip: You can learn more about the process on Acadia’s.
π Helpful Definitions:
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Trauma-informed: An approach that prioritizes emotional safety and empathy
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Informal resolution: A voluntary process to resolve issues without formal investigation
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Confidential investigation: A private review of the complaint conducted with discretion and care
π Suggested Links
π Special Notes:
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You can file a complaint whether the incident occurred on or off campus
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The office supports students, faculty, and staff — not just those filing formal complaints
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You may request anonymous support or informal guidance without triggering an investigation
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The process is designed to be flexible, affirming, and centered on your needs