🔹 How can I access technical support for online courses at Open Acadia 🔹 Who do I contact if Moodle isn’t working 🔹 What should I do if I have tech issues with my online class

Students enrolled in online courses may experience technical issues with Moodle or other platforms. This FAQ explains how to get help from Acadia’s Learning Technology & Instructional Design (LTID) team.

If you’re having technical trouble with your online course — whether it’s Moodle access, login issues, or problems submitting assignments — the Learning Technology & Instructional Design (LTID) team is here to help.

Here’s how to get support:

• 📧 Email ltid@acadiau.ca with a clear description of your issue

• 🖥️ Visit theLTID homepage for resources, troubleshooting tips, and contact info

• 🧠 The team supports Moodle, LimeSurvey, and other academic technologies used in Open Acadia courses

They’ll help you resolve issues quickly so you can stay focused on your coursework.

📘 Helpful Definitions:

• Moodle: Acadia’s online learning platform used for course materials, assignments, and exams

• LTID: Learning Technology & Instructional Design — the team that supports online learning tools and platforms

• LimeSurvey: A tool used for surveys and feedback in some courses

📎 Suggested Links:

• Open Acadia 

• LTID Homepage

• Exams for Online Courses 

📝 Special Notes:

• Include your course name, instructor, and student ID when emailing for support

• If your issue is urgent (e.g. during an exam), mention that in your subject line

• LTID also supports instructors, so they may coordinate with your professor to resolve course-specific issues