What to do if I am experiencing an ID card/key issue? 🔹 What if my ID card doesn’t work? 🔹 My keycard isn’t working - help? 🔹 How do I fix problems with my student ID?

If you're having trouble with your student ID card or residence room key, help is available both during the day and after hours.

🔑 During Business Hours (Monday–Friday, 8:00 AM–4:00 PM)

Contact Access Control:

• 📧 Email: accesscontrol@acadiau.ca
• 📞 Phone: 902-585-1736
• 📍 Location: Northeast Wing of Whitman House, across from the Student Union Building (SUB)

🌙 After Hours or Weekends

If your issue happens outside of regular hours, contact Safety and Security:

• 📞 Phone: 902-585-1103 (available 24/7)

📘 Helpful Definitions

• Access Control: The office that manages student ID cards and room key access.
• Student ID card: Your official Acadia ID, which may also be used for building access, meal plans, and library services.

🔗 Suggested Links

• Acadia Access Control
• Acadia Safety and Security
• Campus Map

📝 Special Notes

• Always carry your student ID and room key with you.
• If your ID card or key is lost or stolen, report it immediately to Access Control or Safety and Security.