🔹 How do I cancel or reschedule a tutoring session 🔹 What happens if I miss a tutoring appointment 🔹 Can I change my tutoring time 🔹 Is there a penalty for cancelling late

Life gets busy — and your tutors understand that! Still, it’s important to respect their time. Here’s what you need to know when cancelling or rescheduling a session:

If you need to cancel or reschedule:

  • ⏰ Provide at least 3 hours’ notice to your tutor

  • 💬 Contact them directly via email or your agreed communication method

  • 📄 No fee applies if you cancel with proper notice

If you cancel with less than 3 hours’ notice (without emergency documentation):

  • 💸 You must reimburse your tutor $10

If you miss your session without cancelling:

  • 💸 You must reimburse your tutor $15

If payment isn’t made within one week:

  • 🚫 You’ll be blocked from using the Acadia Tutoring Service until the amount is paid

  • 📧 Your tutor will notify the Tutoring Services Coordinator

If your tutor cancels with less than 3 hours’ notice:

Tip: Always communicate clearly and respectfully — it keeps the tutoring relationship strong and professional.

📘 Helpful Definitions:

  • Emergency documentation: Proof of illness, family emergency, or other valid reason for late cancellation

  • Tutoring Services Coordinator: The staff member who oversees tutoring logistics and student-tutor relations

  • Reimbursement: A partial payment to compensate your tutor for lost time

📎 Suggested Links

📝 Special Notes:

  • Tutors are not expected to re-teach full course content or complete assignments

  • Sessions must take place in public campus spaces — not in residences or private homes

  • For ongoing issues or concerns, reach out to tutoring@acadiau.ca

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