🔹 What should I do if I don’t receive an emergency alert from Acadia University 🔹 Why didn’t I get a campus safety notification 🔹 How do I fix my Acadia ALERT settings 🔹 Who do I contact if my emergency alerts aren’t working

If you didn’t receive an emergency alert and believe you should have, here’s what to do:

  1. 📧 Check your Acadia email inbox — alerts are automatically sent there

  2. 📲 Review your SMS, voice call, and app notification settings in the

  3. 🔁 Make sure your phone number and email address are current and correctly entered

  4. 🧑‍💼 If everything looks correct, contact Safety & Security at or call 902-585-1103 to confirm your enrollment

  5. 🖥️ You can also visit the to review procedures and system status

Tip: Even if you haven’t signed up for Acadia ALERT, you’ll still receive notifications through your Acadia email and campus phones. But customizing your settings ensures you get alerts wherever you are.

📘 Helpful Definitions:

  • Acadia ALERT: The university’s emergency notification system powered by Everbridge

  • Everbridge portal: A secure platform where you manage your alert preferences

  • Campus phones (585 exchange): Phones that automatically share your location when calling 911

📎 Suggested Links

📝 Special Notes:

  • Residence Life staff may also communicate directly with students in campus housing

  • Alerts may appear on Acadia’s homepage as a notification bar during major emergencies

  • Voicemail alerts are sent to all campus phones with a 585 exchange — you can check them remotely

  • If you hear a fire alarm, evacuate immediately even if no alert has been issued

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