Support Options
Access the Knowledge Base
- Here you’ll find answers to many common questions, along with helpful instructions and troubleshooting guides.
Submit a Ticket
- In most cases, support begins with submitting a ticket.
- This allows the Service Team to properly document your request and provide assistance in an organized queue.
- You can find a list of categories here. If you’re not able to find an appropriate category for your ticket, you can submit one using the “Generic Request” category. Please include as much relevant information as possible to help us resolve your issue efficiently. If needed, an in-person or remote service appointment will be arranged.
Get Help with Live Chat
- During Office Hours - This will connect you with someone from the Service Team and automatically create a ticket.
Appointments
- Scheduled through Microsoft Bookings.
- Appointments may be held in person at our offices or via a remote support session. T
- o book an appointment, please pick a time and provide details of your issue here.
- Please note that drop-in support is no longer possible, and appointments must be made, including for A/V equipment rental.
Email or Call
- Email helpdesk@acadiau.ca,
- Call 902-585-4357 or 1-888-609-3330 during office hours.
- Emails and calls still result in TS staff creating a ticket, so submitting a ticket will help the Service Team collect the relevant information and assist you quicker.
For urgent issues, please call or use the live chat during office hours: Monday to Friday, 8:30 AM – 12:00 PM & 1:00 PM – 4:30 PM.