How do I submit a claim for health or dental services 🔹 What do I do if I paid for a dentist or doctor visit 🔹 Where do I go to get money back from my student insurance

If your doctor, dentist, or other provider doesn’t offer direct billing, you’ll need to:

1. 💳 Pay for the service upfront

2. 🧾 Keep your receipt — you’ll need it to complete the claim

3. 📄 Submit a claim for reimbursement through the Student VIP website

   • Claims must be submitted within 1 year of service OR within 90 days after coverage terminates, whichever comes first

Here’s how to submit your claim:

• 🖥️ Go to StudentVIP.ca and log in using your Acadia student info

• 📂 Choose the correct claim form (Health, Dental, Vision, etc.)

• 📝 Fill out the form and attach your receipt

• 💸 If you want faster payment, complete the Direct Deposit Form

• 📧 Email your completed forms to acadia@medavie.bluecross.ca or follow the mailing instructions on the form

Tip: For dental claims, you can ask your dentist to submit the form electronically using your Student VIP benefits card.

📘 Helpful Definitions:

• Direct billing: When your provider bills the insurance company directly, so you don’t pay upfront

• Reimbursement: Getting paid back for a service you already paid for

• Student VIP: The insurance platform used by Acadia Students’ Union for health and dental coverage

🔗 Suggested Links

• StudentVIP Claim Forms and Instructions

• ASU Supports Office

• Acadia Health Insurance Overview

📝 Special Notes:

• Claims must be submitted within the time window listed on your plan (usually within 12 months of the service)

• You can also submit travel, accident, and vision claims through Student VIP

• If you need help, visit the ASU Supports Office in the Student Union Building