Forwarding Your Student Email to an Alternate Address

Forward your student email to another address

Overview

You can automatically forward new messages from your Acadia student email account to another email address.

You will need access to your Acadia account and the email account where you want to receive forwarded messages.

Keep a copy of forwarded messages in your Acadia mailbox so you can check the original messages if forwarding does not work.

Instructions

Turn on forwarding

  1. Open Outlook on the web.

  2. Sign in with your Acadia student email address and password. If another account opens, sign out and sign in with your Acadia account.

  3. Select Settings (the gear icon) at the top right.

  4. Select Mail.

  5. Select Forwarding.

  6. Turn on Enable forwarding.

  7. Enter the email address where you want to receive your messages. Check it carefully for typing errors.

  8. Select Keep a copy of forwarded messages.

  9. Select Save.

Test forwarding

  1. Ask someone to send a new message to your Acadia email address.

  2. Check that it arrives in your alternate email account. Check its junk or spam folder if necessary.

  3. Confirm that a copy also appears in your Acadia mailbox.

Note: Forwarding applies to new incoming messages. It does not transfer messages already in your mailbox. Replies sent from your alternate account normally use that account’s email address; use Outlook when you need to reply from your Acadia address.

Stop forwarding

  1. In Outlook on the web, open Settings → Mail → Forwarding.

  2. Turn off Enable forwarding.

  3. Select Save.

Troubleshooting

  • Messages are not arriving: Check the forwarding address for errors and check the alternate account’s junk or spam folder.

  • The Forwarding option is missing, or you receive a blocked-forwarding message: Contact the Service Desk.

  • Some messages do not forward: Check your Acadia mailbox directly for missing messages.

Continue checking your Acadia mailbox regularly so you do not miss important university communications.

Outcome

New messages sent to your Acadia student email address are forwarded to your chosen address, with a copy retained in your Acadia mailbox.

Further Reading

Microsoft: Turn automatic forwarding on or off in Outlook

Need help?

Contact the Service Desk by submitting a ticket or by initiating a Live Chat.

 

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