Using a Browser for Teams Access


It is recommended that you download the Teams app for the best Teams experience. However, if you plan to use a browser instead there are several things of note: 

Access and functionality differ based on:
(1) whether you have logged into your Acadia account before trying to enter Teams; and 
(2) whether you are using a supported browser.

Login to Your Acadia Account

Teams is expecting that you will be logged into your Acadia account before accessing a class or meeting. This verifies that you are an authenticated user  - one who is supposed to access the meeting in question.  If you do not login, you will appear as a "Guest".  Guests, in this capacity, do not have the same access as a full fledge member of a meeting. 

Access Teams through the Office 365 Portal: From the portal, you can access meetings/classes via the Teams app or your Outlook calendar. 

Supported Browsers

Some browsers, such as Internet Explorer 11, Safari, and Firefox, support the Microsoft Teams web app but don't support some of the Teams calling and meeting features. 

If you use a browser, it's best to use Chrome or Edge as supported browsers.

You can join a call or meeting on one of these browsers and use your phone for audio. But, you’ll have some limitations. 

What’ll work?
Many Teams calling and meeting features will still be available to you in unsupported browsers, including:

  • PowerPoint sharing
  • Whiteboard sketching
  • Meeting notes
  • Participant list
  • Meeting info
  • Recording
  • Live captions

What won't work?
Some important features won’t be available, including:

  • Video
  • Audio
  • Desktop, window, and app sharing

What can you do for meeting audio? Use your phone:
If you join a meeting on a browser that doesn’t support calling or meetings and there’s a phone number in the meeting invite, then you’ll need to use a phone for audio. You can either have Teams call you or dial in manually.

  1. Have Teams call you. Follow the prompts to have Teams call you. An error message that says "No audio or video" and has space for you to enter a phone number so Teams can call you.
  1. Dial in manually. There are a couple of ways you can dial in manually:
  • Use the phone number in the meeting invitation
  • Join the meeting online, then select More options > Show call info and use the dial-in information or have Teams call you there


For Browser Specific Information see:


Article ID: 982
Fri 9/25/20 2:09 PM
Tue 3/22/22 10:07 AM