Technology Services Support

We are "open for business", but with changes to the ways in which we provide support to the campus community.  

We will work with you virtually and schedule an in-person follow-up appointment, if necessary.  Clients will not be allowed into the Service Desk area without previous service support and an appointment.  

Contact us for Support

There are various ways to contact us for support:

Live Chat
HUB Service Portal
​​​​​​helpdesk@acadiau.ca 
902-585-4357 (HELP) or 1-888-609-333

Help is always available

FIND ANSWERS. Search the Knowledge Base (KB) for help articles. The Knowledge Base is categorized help, or

REQUEST ASSISTANCE. Search the Catalogue for particular Service Requests. The Services are based on the same categories as the Knowledge Base and will let you place a request. It will ask specific information based on the type of request, or. 

SEARCH. Using key words, search for a list of KB articles and Services. 

A GENERAL REQUEST is available for when you cannot find help on a specific topic or you require an appointment.

Hours of Operations

The Service Desk hours are 8am - 4 pm, Monday to Friday. 

Classroom Support

If you discover a problem while teaching on campus, please call our office using the room’s service phone and we will attempt to resolve the issue. If necessary, we will send a staff member with appropriate PPE to the classroom.

If you encounter a problem while teaching online, please contact us and we will try to resolve the issue quickly.

Residence Support

  1. If you are experiencing, Wi-Fi  issues while living in residence, report it using the HUB ticket (https://hub.acadiau.ca/TDClient/Requests/ServiceDet?ID=89) or contact the Service Desk. 

Report a Privacy or Cybersecurity Issue

If your account or computer is compromised (ransomware, etc.), please call the Service Desk immediately or use a different device (such as your smartphone) to request support and notify us

  1. To report a cybersecurity or privacy breach, a compromised device or account, provide a contact phone number via Report a Cybersecurity or Privacy Event.
  2. To report a phishing email, select the Phish-Alert Button or forward the email to phishalert@acadiau.ca

Follow Technology Services

Service Advisory and Notices posted on 

  1. Twitter, and
  2. Facebook, and
  3.  https://ts.acadiau.ca/home.html

 Maintenance Calendar: provides a view of system maintenance and its status. 

 

Details

Article ID: 924
Created
Thu 4/2/20 4:35 PM
Modified
Thu 9/10/20 11:49 AM

Files (2)

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