Service Overview
- Office 365 is a service offered by Microsoft including all of the Office suite of applications, plus many more online features. It is available on almost all devices.
- The following are frequently asked questions relating to Microsoft Office 365
Frequently Asked Questions
Acquiring Office 365
Q: Where can I get Office 365?
Office 365 is available for use on the web or by downloading an installer for the applications by visiting the Office Portal here: https://m365.cloud.microsoft/apps/?from=PortalHome
Q: What applications and features are included?
All stand-alone versions of the Office productivity applications are available for Mac and PC: Word, Excel, Powerpoint, and Outlook. OneDrive is also available for download on many platforms for online (cloud) storage. Mobile versions of the Office apps are available for both Apple iOS and Android devices.
Q: How many of my devices can I install Office 365 on?
Office 365 allows employees and students to install Office apps on up to 5 devices (includes PC, Mac, tablet and mobile), You can also access the Office 365 online apps from any browser on any computer with an Internet connection.
Q: I want to install Office 365 on a new device, but I've used all of my installs. How do I deactivate an unused device?
Microsoft will automatically remove the license for the oldest installed version of the applications. If you would like to make manual alterations to this list, you can do so by logging in here: https://myaccount.microsoft.com/device-list
Using Office 365
Q: Can I use Office 365 just like previous versions of Office?
Yes. Office 365 functions almost identically to previous versions of Office. It requires you to authenticate once using your Acadia network information; after that it will function just as any other version of Office whether you are on or offline.
Q; Will all of my previous files work?
Yes, Office 365 is 100% compatible with older versions of Office.
Q: Will I lose access to Office 365 if I have no Internet access or a server goes down?
No, as long as you have downloaded and activated your applications prior to the interruption, you can use Office without an Internet connection.
Q: What happens when I graduate or leave Acadia?
If you graduate or if your employment is terminated, you will still be able to use Office 365 for 30 days. After that time period, Office will go into read-only mode. Any documents you have created will remain unaffected.
Questions about OneDrive
Q: What is OneDrive?
OneDrive is Microsoft's online storage solution. It functions similarly to DropBox and other cloud storage apps. Once you have signed in to Office 365 you are free to use OneDrive at your own discretion. You do not have to use it if you wish.
Q: I want to upload some files to OneDrive, how much space do I have?
Each user gets 1000 GB (1 TB) of storage space.
Q: I'm not interested in uploading my files, can I still open and save my files locally?
Yes. Your files will not be uploaded or shared unless you specify otherwise.
Q: I've uploaded some files to OneDrive, what happens if the OneDrive server goes offline?
All OneDrive files are automatically copied to your device. If for some reason a server goes down, a back up will be available on your computer.
Q: Are my online files protected?
Yes, anything you save online using OneDrive is stored on an encrypted server and can only be accessed by signing in with your Acadia network credentials. Data is currently physically located in the United States. To comply with Canadian law Microsoft and Acadia will be moving all Canadian data to Ontario and Quebec as soon as possible.
Best Practices
- It is highly recommended that Acadia staff and students install Office 365
- Backing up and sharing data is easy with OneDrive.
Training and Documentation
Manage and Install Office - https://hub.acadiau.ca/TDClient/39/Portal/KB/ArticleDet?ID=241
Personalizing Office - https://hub.acadiau.ca/TDClient/39/Portal/KB/ArticleDet?ID=890
Quick Start Guides - https://support.microsoft.com/en-us/office/microsoft-365-quick-starts-25f909da-3e76-443d-94f4-6cdf7dedc51e
OneDrive Information - https://hub.acadiau.ca/TDClient/39/Portal/KB/ArticleDet?ID=202
Using OneDrive to Share Files - https://hub.acadiau.ca/TDClient/39/Portal/KB/ArticleDet?ID=905
Scanning and Signing Documents using Office365 - https://hub.acadiau.ca/TDClient/39/Portal/KB/ArticleDet?ID=906