Live Chat

Overview

A service that provides a Live Chat functionality for Acadia community members trying to connect with Technology Services. 

How do I access this Service?

To start a session, select Chat Live.

Or in the hub.acadiau.ca or ts.acadiau.ca, look for this Icon: 

  

Who can access this service?

All Acadia Faculty, Staff and Students can utilize the Live Chat. You will be required to log in with you Acadia user name (email address) and password.

When can Live Chat be accessed?

The Live Chat is monitored during regular working hours:

  • Summer/Holiday Hours: 
    • Monday to Friday 8:30 am -4:30 pm
  • Fall/Winter Hours:
    • Monday to Thursday 8:00 am -8:00 pm 
    • Friday 8:00 am - 5:00 pm
    • Sunday 5:00 pm - 8:00 pm

After hours, the chat is registered within the Ticketing System. A Service Desk consultant will follow up with the request during regular working hours.  

 

Details

Article ID: 962
Created
Tue 7/21/20 1:48 PM
Modified
Fri 1/8/21 12:35 PM