The following article will describe how to collect information from your Windows 10 Computer, that is needed for diagnosing your Wifi issues.
Please follow these instructions under the advisement of a Technology Service staff.
Download and Run the Command Script:
- Download the Attached Wlan_Diag.cmd command script.
- Locate the downloaded File using File Explorer.
- Right-Click the Wlan_Diag.cmd File and select "Run As Administrator" from the context menu
- If Prompted by Microsoft Defender Smart Screen about an unrecognized app click "More Info" and then click "Run Anyway"
- If Prompted by a User Account Control Window, you will need to allow the program to make changes.
- The Diagnostic Script will begin collecting information:
- When the script completes some instructional information will be displayed. This screen will confirm that the diagnostic package is saved as C:\Wlan_Diag.zip
- Once you "Press any key" the script Window will close and your browser will navigate to the Hub Service Portal where you can upload the Wlan_Diag.zip package to your existing Service Request.