Teams Calling and Voice Mail


Calls are at the core of what you can do in Teams. With many calling options and useful features at your disposal, you can communicate with people or groups in familiar ways.  Here are the top four things to remember as you make and manage calls in Teams.

This article provides a summary of the following:

  1. Overview of the several ways to make a call in Teams
  2. Activities while on a call: hold, transfer, or delegate
  3. See Call History
  4. Access Voice Mail

1. Ways to Make a Call in Teams

Wherever you are in Teams, you can start a call with someone (or a group of people) by selecting either Video call or Audio call. Any call can be a video call or an audio-only call. It's always up to you. 

Answering a call is simple too. Just select Video call  or Audio call  when prompted. When someone calls you, you'll get a notification that lets you accept or decline the call.

Turn a chat into a call

With one click, you can make any chat into a call in Teams. When you're in a chat, select Video call  or Audio call  in the upper-right corner of the app. The person you are chatting with (or the people, if it's a group chat) will receive a call from you.  

Call button in a chat

Use the command box

At the top of the Teams app, type "/call" in the box and then enter a name or number. When you make your selection, the call will begin automatically begin.

In this way, you can quickly find people or groups and make a call to them.

Teams Command Box

Hover over someone's profile picture

Throughout the Teams app, you will find profile pictures of people you're connected with. (Sometimes people choose avatars or you might just see their initials.)

At any time, you can mouse over a profile picture and you will see options to make a video or an audio-only call to that person. Choose one of those options and your call will begin.

Profile Pic Teams


Dial a phone number

Although not widely available at Acadia, if you have a calling plan enabled, you can call anyone from Teams.

To dial a number from Teams, go to Calls, click Dial a number, and then enter the number of the person you want to reach by using the dial pad. Then click Call.  

Dial Phone Number Screen


Access your speed dial and contacts

To access your speed dial, go to Calls and then select Speed dial. From here, you can quickly call people that you previously saved to this list. 

To view your contacts, click Calls > Contacts. Then click My contacts to find an A-Z list of all your contacts and a search bar that you can use to find someone specific. 

speed dial and contacts

2. Activities during a Call

During a call, you can take many actions. These are a few common actions you might take:

Place a call on hold 

Select More actions (...) in your call window and choose Hold. Everyone in the call will be notified that they've been put on hold, and you can continue your call by clicking Resume.

More Actions


Transfer a call

Select More options (...)  > Transfer in your call controls. Then, type the name of the person you want to transfer the call to and select them. To finish, select Transfer

Consult then transfer 

If you want to check in with someone before you transfer a call to them,  select More options (...)   > Consult then transfer

Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear. You can call them, or consult with them over chat. When you're ready, select Transfer.

Add a delegate

You can pick someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls. 

To designate a delegate, go to your profile picture at the top of the and select Settings General. Under Delegation, choose Manage delegates. There you can see who you're a delegate for, and add and remove your own delegates. 

Share a line with a delegate

Go to your profile picture at the top of the app and select Settings > General. Under Delegation, choose Manage delegates. Click Your delegates and type the person's name in the Add a delegate box.

3. See your call history

Go to your call history to review your list of past calls (including missed calls) and easily call those people back. 

Go to Calls and then select History. From any call in the list, select More actions  > Call back  to begin a call automatically. 


4. Access your Voicemail

Your voicemail is another familiar tool for getting the most out of your calling experience in Teams. Go to Calls and then select Voicemail. From here you can: 

  • Review messages and transcripts from calls
  • Customize call rules
  • Record a greeting
  • Call anyone who's left you a message 

To call someone back from your voicemail, go to Calls  and then select Voicemail. From any call in the list, select More actions (...)  > Call back  to begin a call automatically.




Article ID: 997
Tue 11/17/20 8:59 AM
Tue 8/17/21 2:00 PM