To submit, view, comment or cancel a ticket, visit http://hub.acadiau.ca and first select Services. To request a particular service, sign in with your Acadia username/password and follow the instructions below:
Submit a ticket:
- Choose an appropriate category or search for the service you require.
- If you cannot find an appropriate category, scroll to the bottom of the "Services" section select a subsection of Acadia (Technology Services, Registrar's Office, etc) and click Service Request or Incident Report
- Click Request Service button on right side of page.
- Fill in appropriate information and select Request.
View a ticket:
- Click on Ticket Requests at the top of the page located in the second submenu.
- Browse the results to find your ticket or change the search criteria to find the ticket you are looking for.
Add a comment:
- Click on Ticket Requests at the top of the page located in the second submenu.
- Browse the results to find your ticket or change the search criteria to find the ticket you are looking for.
- Click the Comment button
- Choose the Responsible Group (Ex: TS-ServiceDesk) from notify drop down*
*PLEASE NOTE: It is extremely important to choose a Responsible Group instead of an individual! Choosing a group ensures that all individuals within that group are notified of your comment, rather than a particular individual who may be unavailable. You should see the designation of “Responsible Group” next to the name of the group you are submitting your comment to.
Cancel request:
- Click on Ticket Requests at the top of the page located in the second submenu.
- Browse the results to find your ticket or change the search criteria to find the ticket you are looking for.
- Click Withdraw Request button.
- Choose the reason for withdrawing your request and confirm.