How to use the HUB Service portal (hub.acadiau.ca)

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How to get help through the HUB

Overview

Use the HUB Service Portal to request help, find instructions, and check your existing requests.

A ticket is a request for assistance. You do not need to know the technical cause of a problem to submit one.

Instructions

Submit a ticket

Go to hub.acadiau.ca.
Select Sign In at the top right and sign in with your Acadia account. Signing in makes additional services and articles available.
Select Submit a request from the navigation menu.
Choose the department you need assistance from, then select the option that best matches your request. For computer, email, Wi-Fi, or other technology issues, choose Technology Services. If you are unsure which service to choose, use the department’s general request option.
On the service page, select Request Service.
Complete the form. Describe what you need help with and include any error messages or relevant screenshots. Never include your password.
Select Request to submit the form.

Finding the right form difficult? For technology help, contact the Service Desk through Live Chat or call 902-585-4357. Staff can help you submit your request.

Check or update an existing ticket

Sign in to the HUB.
Select Services → Ticket Requests.
Open your ticket to view its status or add information.

For detailed steps, see Submitting, Viewing, Commenting and Cancelling Tickets.

Find instructions or answers

Select Knowledge Base.
Search using a few words describing your question, such as reset password, connect Wi-Fi, or install printer.
Open the article that matches your question.

You can also use the portal’s search bar. Filter by Knowledge Base for help articles or Service Catalog for request forms.

Still need help? Submit a ticket using the steps above.