Submitting, Viewing, Commenting and Cancelling Tickets (hub.acadiau.ca)

To submit, view, comment or cancel a ticket, visit http://hub.acadiau.ca and first select Services. To request a particular service, sign in with your Acadia username/password and follow the instructions below:

Submit a ticket:

• Choose an appropriate category or search for the service you require.
• If you cannot find an appropriate category, scroll to the bottom of the "Services" section select a subsection of Acadia (Technology Services, Registrar's Office, etc) and click Service Request or Incident Report
• Click Request Service button on right side of page.
• Fill in appropriate information and select Request.

View a ticket:

• Click on Ticket Requests at the top of the page located in the second submenu.
• Browse the results to find your ticket or change the search criteria to find the ticket you are looking for.

Add a comment:

• Click on Ticket Requests at the top of the page located in the second submenu.
• Browse the results to find your ticket or change the search criteria to find the ticket you are looking for.
• Click the Comment button
• Choose the Responsible Group (Ex: TS-ServiceDesk) from notify drop down*

Cancel request:

• Click on Ticket Requests at the top of the page located in the second submenu.
• Browse the results to find your ticket or change the search criteria to find the ticket you are looking for.
• Click Withdraw Request button.
• Choose the reason for withdrawing your request and confirm.