Issues printing on an Acadia on-campus printers


Not being able to print to Acadia network printers on campus.

The following is a list of symptoms and possible solutions.  For further support, please place a Service Request.


I do not see the printer?
  • You need to first install the printer, go here to install one.
I attempted to print and I get an error or the job is being held, on hold, or awaiting authorization?

Your computer has lost its network connectivity or you have recently changed your password. Please try the following.

Windows users:

  • Press the Windows Key+R and type \\
  • When prompted enter your Acadia ID (Example: acadia\012345g or acadia\jsmith) and password.
  • Click OK
  • When the window opens, simply double click on the printer you are trying to print to.
  • Try to print again, enter your username (Example: acadia\012345g or acadia\jsmith) and your Acadia password.

Mac OS X users: 

  • Click on Spotlight (the magnify glass) and type in the following keychain access.
  • Select the keychain access program to open.
  • In the top right of keychain access program type in to show all Acadia printer related keychain items.
  • Double click the keychain entry listed and click "Show password" checkbox. Enter your Mac login password when prompted and select "Allow".
  • Update the password with your current Acadia Password and Click "Save Changes".
  • Previous print jobs should be deleted and resent to network printer.


If these items do not work, you can always delete your installed printers and try re-installing them. Instructions for this can be found here.
50% helpful - 2 reviews


Article ID: 44
Fri 7/24/15 2:45 PM
Wed 8/5/20 10:32 AM