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Issues printing on network printers


Not being able to print to the network printers on campus.


I do not see the printer?
  • You need to first install the printer, go here to install one.
I clicked print now nothing happens (Students)?
  • You may be out of print credit, click here to add more.
I attempted to print and I get an error or the job is being held, on hold, or awaiting authorization?
  • Your computer has lost its network credentials or you have recently changed your password:

Windows users:

  • Press the Windows Key+R and type \\
  • When prompted enter your Acadia ID (Example: acadia\012345g or acadia\jsmith) and password.
  • Click OK
  • When the window opens, simply double click on the printer you are trying to print to.
  • Try to print again, enter your username (Example: acadia\012345g or acadia\jsmith) and your Acadia password.

Mac OS X users: 

  • Click on Spotlight (the magnify glass) and type in the following keychain access.
  • Select the keychain access program to open.
  • In the top right of keychain access program type in to show all Acadia printer related keychain items.
  • Double click the keychain entry listed and click "Show password" checkbox. Enter your Mac login password when prompted and select "Allow".
  • Update the password with your current Acadia Password and Click "Save Changes".
  • Previous print jobs should be deleted and resent to network printer.


If these items do not work, you can always delete your installed printers and try re-installing them. Instructions for this can be found here.
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