How to favourite Knowledge Base help articles


As a user of the HUB, you may often want to use the same help article.  These instructions will let describe how to favourite an article and then see a list of those articles. 


Add to Favourites

  1. Log into the HUB Service Portal using your Acadia username and password.  You must be logged in to favourite an article. 
  2. Find the knowledge base article that you would like to favourite. 
  3. In the right hand side, locate the Add to Favourites button Add to favourites button
  4. Select the star associated with the button
  5. The article will now be associated with your favourites.

See list of favourites

  1. From anywhere in the HUB Service Portal, from the top selection bar, select Knowledge Base > My Favourites 
    • Please note: you may have different options on the bar based on your permissions. 


  1. From My Favourites you will have a list of your favourite articles.  
  2. You can remove articles from your favourite list from within this area. 


You will be able to favourite, see a list of common activities and remove the list. 

Further Reading

How to use the online portalAn overview article of the HUB Service Portal. 

Tech Talk Videos. A few short videos with how to submit a request, search the services and knowledge base articles. 


Article ID: 1150
Wed 4/6/22 4:53 PM
Thu 4/7/22 2:51 PM