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How to use the online portal (hub.acadiau.ca)

Do you have a technology-related question or concern? Perhaps you need to inquire about a service offered by Acadia? Welcome to the Hub.

To use the Hub, simply log in with your Acadia username and password. From within the Hub, you can request a service from our catalog, check your ticket's status, or browse through our Knowledge Base articles for information and solutions. The robust search capability at the top of Hub website will help you find what you are looking for.

Cannot find what you are looking for? Be sure to login at the top of the website as some content may be restricted based on your affiliation with Acadia University.


For more details on how to use the Hub's features, please see the categories section below.

Hub Categories

The Hub features an easy to use, customizable web space. The following is an explanation of each feature.

Home

When you log in to the Hub, you will be presented with your own customizable home page. By clicking "Edit Content" at the top of the page, you can customize how data is presented to you. You can choose a layout and the information presented by using many of the available categories. For example, you can choose a triple pane set up that will display popular knowledge base articles, favorite services, and your submitted ticket requests.

Projects

If you are part of an ongoing Acadia project and wish to work on or check the status of a project, you can do so from here.

Services

In the Services section, you will see a list of services available for request. You can browse through the list categories or use the search option located at the top of the website. Popular and recent services that you have used can be found on the right side of the page.

To request a particular service, simply click on the "Request Service" button. Selecting the appropriate, specific service for your request—rather than sending a general inquiry—will help ensure that your request is seen and addressed by the appropriate staff members more quickly. If you cannot find the service you are looking for, you may create your own request at the bottom of the Services page by clicking the "Service request or incident report" link. The Service section also provides the ability to view, comment, or cancel your ongoing requests. Please see the following article for more information of this topic: Submitting, Viewing, Commenting and Cancelling Tickets (hub.acadiau.ca).

Knowledge Base

Technology Services staff have created a number of articles that address common tech-related issues encountered by Acadia's community. The Knowledge Base section features a list of categories containing multiple information articles and a search option located at the top of the website to look for keywords. Popular and recent articles are listed on the right side of the page.

 

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