Popular Services

Request a refund of your student account credit balance.

If your student loan has not yet arrived and you require a payment extension please complete this form.

Initiate a Technology Service request or report an incident which falls outside the currently defined catalog options.

Ask a general question of the Student Accounts office.

Verification/Confirmation of Enrolment requests can be made using Self Service.

If you require a Verification/Confirmation of Enrolment for external scholarships or bursaries, sponsorships, or student loans, please email student.accounts@acadiau.ca.

Although we do our best to process requests as quickly as possible, during peak periods expect a processing time of up to 7 business days.

Submit your monthly VISA statements for approval.

Request extra security to be added to your account.

The information that Acadia collects during your time as a student is confidential and cannot be released without your permission. By completing this Release of Information Permission Form, you can approve the release of certain information to others.

Notify student accounts of your intention to purchase a commuter meal plan.

An extension for online course may be requested one time. Approval is at the discretion of the course instructor. You may request extensions for up to four courses using this form.

Report an issue you are having with or in regards to Microsoft Office 365.

Start a Live Chat support session with Technology Services

Please complete this form if you wish to withdraw from an Open Acadia online course. If you are withdrawing from a Fall or Winter remote delivery course, please withdraw through Acadia Central.

Students withdrawing from Acadia must do so by completing this Notice of Withdrawal. Students ceasing studies without notification are ineligible for fee adjustments. For more information about withdrawal fee implications, please go here.

Is this your first visit to the hub? Let us show you around.

Use this service to request a credit balance on your student account to Axe Cash.

This service directs you to Microsoft password portal to update your Acadia password.

If you are registered in an online course with Acadia and require access to the Acadia University Library or access to the resources at other Canadian university libraries, please complete this form.

Please provide a current mailing address if you would like a card mailed to you.

Having technical problems in the classroom with projecting, no audio, etc?

Report any issues you are experiencing with MFA or SSPR.

Having trouble logging in to your Acadia Account.

Use this service to request additional Microsoft applications/software, such as Microsoft Bookings, Shifts, Power BI or Teams telephone number.

Report an issue with joining or logging into Acadia's Everbridge Portal