Popular Services

Student Account Refund

Request a refund of your student account credit balance.

Technology Services - Request or Incident Report

Initiate a Technology Service request or report an incident which falls outside the currently defined catalog options.

Student Accounts General Inquiry

Ask a general question of the Student Accounts office.

Request MFA protection

Request extra security to be added to your account.

Verification/Confirmation of Enrolment

Verification/Confirmation of Enrolment requests can be made using Self Service.

If you require a Verification/Confirmation of Enrolment for external scholarships or bursaries, sponsorships, or student loans, please email student.accounts@acadiau.ca.

Although we do our best to process requests as quickly as possible, during peak periods expect a processing time of up to 7 business days.

Taxation Receipt Inquiry

Request information about, report an issue with a student taxation receipt or request previous year's documents.

Monthly VISA submission

Submit your monthly VISA statements for approval.

Order Official Transcript

Registrar's Office General Inquiry

Release of Information Permission Form

The information that Acadia collects during your time as a student is confidential and cannot be released without your permission. By completing this Release of Information Permission Form, you can approve the release of certain information to others.

Report issue(s) with Office 365

Report an issue you are having with or in regards to Microsoft Office 365.

Having trouble logging in?

Having trouble logging in to your Acadia Account.

Library Access and Card Request

If you are registered in an online course with Acadia and require access to the Acadia University Library or access to the resources at other Canadian university libraries, please complete this form.

Please provide a current mailing address if you would like a card mailed to you.

Extension Request for Students in Online Courses

An extension for online course may be requested one time. Approval is at the discretion of the course instructor. You may request extensions for up to four courses using this form.

Live Chat Session

Start a Live Chat support session with Technology Services

Are you new to the hub?

Is this your first visit to the hub? Let us show you around.

Add Office 365 Services to Account

Use this service to request additional Microsoft applications/software, such as Microsoft Bookings, Shifts, Power BI or Teams telephone number.

Withdrawal Request for Students Registered in Open Acadia Online Courses

Please complete this form if you wish to withdraw from an Open Acadia online course. If you are withdrawing from a Fall or Winter remote delivery course, please withdraw through Acadia Central.

Parchment (Diploma) Order - Express Delivery

Congratulations! Please confirm your preferred express delivery method.

Axe Cash Transfer Request

Use this service to request a credit balance on your student account to Axe Cash.

Change Password

This service directs you to Microsoft password portal to update your Acadia password.

Notice of Withdrawal from Studies

Students withdrawing from Acadia must do so by completing this Notice of Withdrawal. Students ceasing studies without notification are ineligible for fee adjustments. For more information about withdrawal fee implications, please go here.

Commuter Meal Plan Purchase

Notify student accounts of your intention to purchase a commuter meal plan.

Report a Multi Factor Authentication (MFA) or Self Service Password Reset (SSPR) Issue

Report any issues you are experiencing with MFA or SSPR.

Report a CyberSecurity or Privacy Event

This Service is intended to capture a phone number at which the person experiencing the breach can be reached, A breach could include a piece of released information, a compromised account or device.