Popular Services

Request a refund of your student account credit balance.

Initiate a Technology Service request or report an incident which falls outside the currently defined catalog options.

Ask a general question of the Student Accounts office.

Request extra security to be added to your account.

Verification/Confirmation of Enrolment requests can be made using Self Service.

If you require a Verification/Confirmation of Enrolment for external scholarships or bursaries, sponsorships, or student loans, please email student.accounts@acadiau.ca.

Although we do our best to process requests as quickly as possible, during peak periods expect a processing time of up to 7 business days.

Request information about, report an issue with a student taxation receipt or request previous year's documents.

Submit your monthly VISA statements for approval.

The information that Acadia collects during your time as a student is confidential and cannot be released without your permission. By completing this Release of Information Permission Form, you can approve the release of certain information to others.

Report an issue you are having with or in regards to Microsoft Office 365.

Having trouble logging in to your Acadia Account.

If you are registered in an online course with Acadia and require access to the Acadia University Library or access to the resources at other Canadian university libraries, please complete this form.

Please provide a current mailing address if you would like a card mailed to you.

An extension for online course may be requested one time. Approval is at the discretion of the course instructor. You may request extensions for up to four courses using this form.

Start a Live Chat support session with Technology Services

Is this your first visit to the hub? Let us show you around.

Use this service to request additional Microsoft applications/software, such as Microsoft Bookings, Shifts, Power BI or Teams telephone number.

Please complete this form if you wish to withdraw from an Open Acadia online course. If you are withdrawing from a Fall or Winter remote delivery course, please withdraw through Acadia Central.

Congratulations! Please confirm your preferred express delivery method.

Use this service to request a credit balance on your student account to Axe Cash.

This service directs you to Microsoft password portal to update your Acadia password.

Students withdrawing from Acadia must do so by completing this Notice of Withdrawal. Students ceasing studies without notification are ineligible for fee adjustments. For more information about withdrawal fee implications, please go here.

Notify student accounts of your intention to purchase a commuter meal plan.

Report any issues you are experiencing with MFA or SSPR.

This Service is intended to capture a phone number at which the person experiencing the breach can be reached, A breach could include a piece of released information, a compromised account or device.