New to Acadia Checklist: Faculty and Staff
Overview
Welcome to Acadia University. Use this checklist to set up the accounts, devices, software, security tools, and online services you may need as a faculty or staff member.
Start by activating and securing your Acadia account. You can then connect to campus services, configure email and Microsoft 365, and set up any additional resources required for your position.
Some services, such as departmental shared drives, VPN access, specialized software, and academic systems, may require additional authorization from your department or Technology Services.
Before you begin
You will need:
- Your Acadia email address.
- The temporary password provided when your account was created.
- Access to a phone or other device for configuring your security information.
- Your Acadia-issued or personal computer, as appropriate for your position.
- Information from your department about any specialized systems or resources you require.
If you have not yet received your Acadia account information, contact your department or the Service Desk before continuing.
Never share your Acadia password or authentication codes. Do not approve a sign-in request that you did not initiate.
Checklist
1. Set up your Acadia account
Your Acadia account is your primary identity for accessing university technology services, including email, Microsoft 365, wireless services, and other authorized systems.
- Go to Microsoft 365. [https://po...ffice.com/]
- Sign in using your Acadia email address and temporary password.
- Follow the prompts to create a new password.
- Sign in again using your new password.
- Complete the security information and authentication prompts presented during setup.
For more information about your Acadia credentials, see:
After setup, sign out and back in to confirm that your new password and authentication methods are working.
2. Connect to the Acadia wireless network
Connect your computer and mobile devices to Acadia's wireless services when working on campus.
For a computer:
You can also configure eduroam, which provides wireless access at Acadia and participating educational institutions. See eduroam Wireless. [https://hu...et?ID=1012]
Tip: Setting up eduroam before travelling to another participating institution is preferable to waiting until you arrive.
3. Set up your Acadia email and calendar
Your Acadia email and calendar support university communication, meeting invitations, and scheduling.
You can access your mailbox through the web or configure a supported mobile device:
Use your complete Acadia email address when signing in.
4. Install Microsoft 365 and Teams
Microsoft 365 provides applications used for communication, productivity, and collaboration.
Install Microsoft 365 on your supported Acadia computer if it is not already installed:
For Microsoft Teams:
Sign in to Microsoft applications using your Acadia account.
5. Explore myAcadia and Self-Service
The myAcadia portal provides access to university resources and services relevant to employees.
- Visit myAcadia. [http://mya...cadiau.ca/]
- Explore the services available to you.
- Review the employee Self-Service resources relevant to your position.
See Learn about the Self-Service Portal for additional guidance. [https://hu...et?ID=1049]
Set up services required for your position
The remaining services may not be required by every faculty or staff member. Complete the sections that apply to your role.
6. Set up VPN access
Some Acadia resources may require a Virtual Private Network (VPN) connection when you are working away from campus.
See Set up VPN on your device. [http://hub...Det?ID=246]
Note: VPN is not required simply because you are working remotely. Use it when the resource you need specifically requires an Acadia network connection.
7. Set up departmental shared drives
If your department uses a network shared drive, you may need both permission to the shared resource and a connection to that drive from your computer.
Your department must first arrange the appropriate access.
After access has been provided, see Map a network drive. [https://hu...eDet?ID=36]
If you can connect to other Acadia services but cannot open a departmental drive, confirm that you have been granted permission before troubleshooting the drive mapping itself.
8. Set up campus printing
If you need to print as part of your work, review the printing services available to faculty and staff.
If your position regularly handles confidential or sensitive information, use the appropriate secure printing process rather than leaving printed material unattended.
11. Set up learning technology
This section is particularly relevant to faculty members and employees who support teaching and learning.
If you are teaching, verify access to your required course systems before your first class.
12. Set up your office telephone
If your position requires an office telephone or related calling service, review the telephone service options. [https://hu...egoryID=35]
Not every position requires a dedicated telephone, so confirm your department's requirements before requesting changes.
13. Sign up for emergency notifications
Acadia's emergency notification service communicates important safety information during emergencies.
Review the Acadia emergency information and Acadia ALERT service. [http://www...ncies.html]
Follow the available instructions to register or verify your contact information, and keep that information current.
Confirm your setup
Before considering your technology onboarding complete, confirm that you can:
- Sign in to your Acadia account with your new password.
- Complete authentication prompts successfully.
- Access Acadia email and your calendar.
- Connect to campus Wi-Fi.
- Access Microsoft 365 and Teams.
- Access myAcadia and the employee services relevant to you.
- Report a suspicious or phishing email.
- Access departmental resources required for your position.
- Connect to VPN, if your work requires it.
- Print using the appropriate campus printing service, if required.
- Access Moodle and other learning technology, if required for your role.
- Receive Acadia emergency notifications.
Test important services before you need them for a class, meeting, presentation, or work deadline.
Troubleshooting
| Problem |
What to check |
| My temporary password does not work |
Confirm that you are signing in with your complete Acadia email address and the most recent temporary password provided for your account. |
| My new password works online but Wi-Fi or email stopped working |
The device may have stored your previous password. Remove the saved credentials or wireless connection and sign in again with the new password. |
| I cannot access a departmental shared drive |
Confirm that your department has granted you permission. Mapping the drive does not grant access to the underlying resource. |
| I cannot access an application required for my job |
A working Acadia account does not automatically grant permission to every system. Confirm with your department whether additional access must be requested. |
| I cannot access an internal resource from home |
Check whether that resource requires VPN access, then follow the VPN setup instructions if applicable. |
| I cannot access Moodle or a course |
Confirm that your Acadia account works with other services. If Moodle works but the expected course or resource is missing, verify that you have been granted the appropriate course access. |
| I receive an unexpected authentication request |
Do not approve it. If you did not initiate the sign-in, treat the request as suspicious and report the incident to Technology Services. |
Outcome
Your Acadia account is secured and your core workplace technology is ready to use.
You can access email, Microsoft 365, campus networking, and the university services appropriate to your position, and you have identified any additional departmental access that still needs to be requested.
Further Reading
Need help?
Contact the Service Desk by submitting a ticket or by initiating a Live Chat.