Information regarding Multi-factor Authentication and your Acadia account

Articles (9)

Pinned Article What is Multi-Factor Authentication (MFA)

Multi-factor Authentication, otherwise known as MFA helps fortify online accounts by enabling a second piece of information to login – like a one-time code.  It can be applied to your home accounts, such as iTunes, Netflix, Google or work accounts, such as Microsoft 365.

How to fix MFA request denied errors and no MFA prompts

This article provides information as how to solve a no MFA/Request Denied Error (Error 500121)

How to set up MFA authenticator on a new phone

This article provides a summary of how to register a new device in MFA.

MFA/SSPR Frequently Asked Questions

This article provides an overview of Frequently Asked Questions associated with Multi Factor Authentication and Self Service Password Reset.

Enrolling in Microsoft 365 MFA with Microsoft Authenticator

This Guide walks you through the initial set up and MFA enrolment.

Using MFA to Authenticate

This guide will outline the process of using MFA (Multi-Factor Authentication) for logging into supported applications such as Office 365 and other connected resources.

Adding Additional MFA/SSPR Authentication Methods

This article provides instructions on how to update or add additional, alternate of back up methods of contact for Multi-Factor Authentication (MFA) and Password Reset (SSPR).

Set up the Microsoft Authenticator app from the Security info page

This article provides a summary of how to add or delete the use of an authenticator app for Multi-Factor Authentication and Self Service Password Reset.

Adding or Changing Authentication/Verification Methods from Security Info Page

This article contains the steps to add or delete methods from the Security Info Page.